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Register for the # 1 Digital Event of the Year

Join us for ICMI's Contact Center Expo:
A Digital Event on April 23, 2025!

Unlike most virtual events which can feel like consecutive webinars, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actionable information and customized networking.
Register at NO cost!
Register Now
 
 
Connecting the Industry with Sustainable and Innovative Contact Center Solutions

ICMI’s Contact Center Expo is designed exclusively for contact center and customer service professionals seeking to advance their contact center strategy and planning, better support their teams, and advance their careers.  

We are 100% dedicated to giving you the tools that empower you to deliver on your business’ strategic goals.

 
Why Attend
Become A Sponsor
Learning Tracks

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

Conference Program

With transformative change impacting contact centers more than ever before, there’s one thing call center professionals can be sure of. The knowledge you gain at ICMI's Contact Center Expo will help you embrace change and move your contact center forward. Here, you will find sessions, training, workshops and resources covering the latest industry topics (from 2024) - including:
• implementing and integrating AI (including chatbots, chatGBT, etc)
• employee retention and managing a hybrid workforce
• upgrading legacy systems
You will also learn about common contact center operational issues related to:
• workforce management
• customer retention
• quality monitoring and delivery
• systems management
• employee experience and engagement

Why Attend

How We Cover AI

Contact Center Expo integrates our coverage of AI into every aspect of the event. From training to workshops to sessions and keynotes, we thread this critical topic into everything we support - versus relegating it to one track. If you're looking for dedicated content, here are a few examples of sessions in 2024:
• Training: Artificial Intelligence in the Contact Center
• Workshop: Mastering the RFP Process: Strategically Procuring AI for Your Contact Center
• Session: Building a Contact Center AI Strategy
• Session: Beyond Chatbots: Augment Your Support Operations With AI
• Session: AI Promise vs. Reality of Contact Centers

Why Attend
AI FREAK
Case studies

Case Studies

Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from Spirit Airlines, Homeland Security, Fabletics, Nestle Purina, Automattic, and many more market-leading companies that were a part of the 2024 show. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across integrating AI and automation, managing a hybrid workforce, and keeping up with operational best practices.

Why Attend

Sponsors