Expert Insight on 8
of your Biggest Contact
Center Challenges

Featuring the ICMI Top 50 Thought
Leaders on Twitter, Class of 2016

Answers to Today's Top Challenges - and authored by some of the speakers you'll hear
at Contact Center Expo this May in Orlando!

 - Nate Brown, How to Develop a Customer Service Vision
- Justin Robbins, The Five Most Common Mistakes Made by Small Contact Center Leaders
- Jeff Toister, How to Get VOC Data Without a Survey
- Jeremy Watkin, KPIs As Easy as (NOT) Folding Laundry
- Jenny Dempsey, The Top 5 Reasons Employees Stay Put

and many more... get your e-book now and uncover the answers to 8 top challenges you may be facing. It's free!