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#ICMIchat Recap: Improving Contact Center Morale

By Erica Marois | Date Published: February 05, 2015 - Last Updated August 22, 2018 | Comments

A vibrant culture and strong morale are critical for operational success.  We all know that happy agents make happy customers, but how can the contact center ensure agents are really happy?

This Tuesday Jeremy Watkin (@jtwatkin) hosted a lively #ICMIchat all about improving morale in the contact center. 

Read through the recap below for ideas on motivating agents, driving results without crushing morale, creating an environment of trust, and more.

Share your thoughts in the comments below:  what makes your contact center culture unique?

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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