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#ICMIchat Recap: Preparing for Customer Service Week

By Erica Marois | Date Published: July 30, 2015 - Last Updated August 22, 2018 | Comments

We're just weeks away from one of the most celebrated weeks in contact centers across the country. Customer Service Week 2015 kicks off on October 5th and we're helping our community prepare.

This week during #ICMIchat contact center leaders, agents, and technology providers gathered to discuss why the occasion is so important and how contact centers can best celebrate.  Check out the recap below to learn what other contact centers are doing, and how you can expand the fun and appreciation beyond just one week.

Join us next week as we kick off our month of metrics.  The topic for our next chat: Contact Center Metrics 101. Join us Tuesday at 1pm EST to be a part of the conversation.  Just follow along on Twitter using #ICMIchat.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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