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10 Customer Expectations You Can't Afford to Ignore

By Erica Marois | Date Published: May 24, 2016 - Last Updated August 22, 2018 | Comments

Consistently delivering experiences that result in highly satisfied customers can be incredibly complicated. When organizations get it right, the positive outcomes are undeniable. When they don't, the impact is detrimental.

How can companies best meet the needs of customers in the modern era of customer service? In this slide show we share Brad Cleveland's list of ten key customer expectations.  Click through to evaluate how your company is doing.

After viewing this list, be sure to check out our free on demand webinar--3 Secrets to Customer Experience Success--for additional insight.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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