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Social Media as a Recruiting Tool

By Erica Marois | Date Published: January 05, 2015 - Last Updated August 22, 2018 | Comments

Happy New Year!  I hope you all had an amazing holiday season filled with love, family, friends, and plenty of good food.

By now, you’ve probably begun to pack away all the decorations, embarked on a resolution or two, and started planning for the year ahead. Perhaps you’re hoping to hire a few new employees this quarter, or have plans to add many more later this year.  If so, we’re here to help!

Hiring and recruiting is a challenging initiative in the contact center, so we’re devoting all of our resources this month to help set you up for hiring success in 2015.

Hiring today comes with new challenges and benefits.  Social media has forever changed customer service and marketing, but it’s also changed the way companies recruit and make hiring decisions.   Is your contact center currently using social media as a recruitment tool?  Tell us in the comments below and check out the infographic below.  Resolve to add social media to your recruiting arsenal in 2015!

Want to learn more? Join us on Tuesday, January 6 at 1:00 pm EST for an #ICMIchat on social media recruiting!

Social Media Recruitment

This infographic originally appeared on staff.com. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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