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6 Tips for Building Effective Quality Monitoring Forms

By Erica Marois | Date Published: November 30, 2017 - Last Updated September 08, 2020 | Comments

One of the top questions we received this year was "how can I build more effective quality forms?" This week we asked our #ICMIchat participants to answer that question. Here are a few of their answers.

Looking for more insight? Read through the full chat recap for answers to seven more common contact center questions.

And be sure to join us next time! We chat every Tuesday at 1:00 ET on Twitter. Just follow and use our hashtag (#ICMIchat) to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Coaching And Quality Management

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