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12 Reasons Why Your Small Contact Center Needs a Mentorship Program

By Erica Marois | Date Published: December 07, 2017 - Last Updated September 08, 2020 | Comments

During the most recent #ICMIchat, we spent some time answering eight questions from small contact center leaders. One of those questions: how can I convince my boss that a mentorship program is worth the effort?

It was unanimous! All of our chat participants agreed that mentoring is more than worth it! If you're pondering developing a program in 2018, here are twelve reasons why you should.

How does your small contact center create growth opportunities? Share what's worked for your team in the comments!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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