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25 Characteristics of a Great Manager

By Erica Marois | Date Published: June 16, 2016 - Last Updated August 22, 2018 | Comments

Great managers don't simply manage, they lead. What does it take to be a great manager in the modern workplace? Our #ICMIchat participants shared their thoughts on the key characteristics.

What would you add to the list? Leave your comments below!

Keep the conversation going in our #ICMIchat forum, or join us live at 1pm ET on Tuesday for our next chat. Topic: How to Capture & Act on the Voice of the Customer.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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