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Customer service is the key to staying relevant and companies must create customer experiences that lead to customer satisfaction and retention.
The phrase less is more may be true in many cases, but it’s certainly not true when it comes to customer experience. That’s why Blake Morgan recently released a new book called More is More!
What’s the key to staying relevant in today’s hyper-connected, fast-paced, high-expectations business environment? Customer service is the differentiator, and companies must apply more energy, focus, and resources than ever before to create knock-your-socks-off customer experiences that lead to customer satisfaction and retention.
Want to know the secrets to creating knock-your-socks-off customer experiences? Join the ICMI book club in reading Blake’s book, More is More, and then tune in for a live webinar discussion.
Attend this webinar to learn:
- How to navigate the friction between profits, efficiency & service
- How the sharing economy has impacted customer expectations & how contact centers can respond
- What characteristics customer-focused companies have in common
Join us for this live and interactive author discussion, complete with audience Q&A.
Purchase Blake Morgan's book More is More on Amazon
Digital version also available
Want to read and discuss this book with your team? Download a free discussion guide!
Presenter
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Blake
Morgan
Customer Experience Futurist, Keynote Speaker, Author
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Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral and more. She is a Forbes columnist and author of the new book More is More.
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Erica
Marois
Content Marketing Specialist, 8x8
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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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