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6 Simple Rules for Optimizing Your Contact Center

By Erica Marois | Date Published: April 20, 2017 - Last Updated September 25, 2018 | Comments

Contact Center Expo & Conference is just one month away, and we want to help you connect with your peers, get inspired, and optimize your contact center.

Over the last two weeks, #ICMIchat discussed networking and inspiration. This week we had a chat about optimizing your contact center! Here are six of the top tips. Want more? Check out the full chat transcript here.

Join us next Tuesday at 1:00 ET as we discuss ways to develop customer-centric employees! Have questions about joining a Twitter chat for the first time? I'd love to help! Please comment below or send me an email. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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