ICMI Course Catalog

ICMI provides instructor-led training for contact center professionals from the agents to contact center leaders.  Our courses focus on such critical areas as improving service levels, increasing employee engagement, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).   These courses are offered at ICMI Training Symposium events, ICMI Contact Center Demo, ICMI Contact Center Expo, and onsite for clients.