Congratulations to our 2019 Global Contact Center Awards Finalists and Winners!
Best Small Contact Center
WINNER
RUNNER-UP
FINALISTS
- Centennial Optical
- Dorel Juvenile
- Wisconsin Physicians Service (WPS) Government Health Administrator
Best Medium Contact Center
CATEGORY SPONSOR and GLOBAL VISION SPONSOR
WINNER
RUNNER-UP
FINALISTS
- Lippert Components
- SCAN Healthplan
Best Large Contact Center
WINNERS (Tie for First Place)
- Best Western Hotels & Resorts
- New York Life
- Web.com
Best Strategic Value to the Organization
WINNER
FINALISTS
- dōTERRA
- The Results Companies
- WebMD Health Services
Best Digital Customer Experience
CATEGORY SPONSOR
WINNER
FINALISTS
- Dell Technologies
- TELUS International
- TIAA
Best Learning & Development Program
WINNER
FINALISTS
- Clio
- The Results Companies
- UPMC Health Plan
- U.S. Bank Global Fund Services
Best Contact Center Culture
CATEGORY SPONSOR
WINNER
FINALISTS
- Crisis Response
- doTERRA
- RealPage
- SCAN Health Plan
- U.S. Bank Global Fund Services
Best Outsourcing Provider
WINNER
- Callzilla
- Global Response
- GlowTouch
Best New Technology Solution
WINNER
- Lightico
- NICE inContact
- RapportBoost
- Twilio
Best Contact Center Agent
CATEGORY SPONSOR
WINNER
Danielle Bronikowski,
U.S. Bank Global Fund Services
FINALISTS
- Helen Breder-Greves, HighPoint
- Nichole Brownell, Superior Contact
- Jeff Lauzon, Canadian Medical Protective Association
- Cristal Pardo, Callzilla
Best Contact Center Supervisor
WINNER
Ashley Trout,
WebMD Health Services
FINALISTS
- Jose Paez, Callzilla
- Kyle Poturica, Wells Fargo Treasury Management Client Delivery
Best Contact Center Manager
WINNER
Jerri Pigg-Shoemake,
WPS Government Health Administrators
FINALISTS
- Yohannes Seyoum, Wells Fargo Treasury Management
- Lauren Sheehan, SofterWare, Inc.
Best Contact Center Trainer
WINNER
Shelley Reyes,
MindTouch
FINALISTS
- Sean Bowers, Navy Federal Credit Union
- Julia Kandaurova, Sberbank
Lifetime Achievement
WINNER
JOHN GOODMAN