Register for ICMI Conference Center Demo with promo code DEMO17OTP to claim your free training pass*

*Must register for a 2-day or 3-day paid pass to qualify.

ICMI OTP

What Is It?

check CONVENIENT

Ease the tedious and time-consuming task of coordinating long blocks of staff training.

check COMPREHENSIVE

Drive results with a vast, on-demand eLearning library that includes guides, workbooks, quizzes, and reports.

check COST-EFFECTIVE

Eliminate organizational tug-of-war over tightly managed budgets with affordable training that supports business goals.

Immersive and all-inclusive training for every member of your contact center.

Smoothly on-board new agents so they can hit the ground running
Keep existing agents tuned-up on ever-evolving customer service skills and best practices
Provide agile, just-in-time training to newly-promoted supervisors and team leads
Improve forecasting and scheduling accuracy with real-time management plans.

Any time. Any place. Any pace.
The Online Training pass boasts dozens of role and skill-based online courses:

Agent	Supervisor/Manager	Specialist
How Contact Centers are Different Planning & Managing in the Contact Center The Agent's Impact on the Contact Center Managing Customer Contacts with Quality Avoiding Escalations Asking Questions Effectively Listening Actively Managing Stress Managing Difficult Customers	Contact Center fundamentals Supervising Others Giving Feedback Coaching Agents Motivation through Collaboration Hiring & Onboarding Quality Monitoring Series More than Metrics	Quality Monitoring Series Forecasting, Staffing, and Scheduling