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Exhibitors

Diamond Sponsors

Diamond

NICE CXone

Booth Number: 605
Website: http://www.nice.com
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Experience, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Self-Service Tools, Workforce Optimization/Performance Mgmt

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

Gold Sponsors

Gold

8x8

Booth Number: 313
Website: https://www.8x8.com
Twitter: https://twitter.com/8x8
LinkedIn: https://linkedin.com/company/8x8/
Product Categories: Contact Center Resources, Customer Experience, Multichannel/Omnichannel Suites

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of the 8x8 platform, an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Gold

Vonage

Booth Number: 705
Website: https://www.vonage.com/
LinkedIn: https://www.linkedin.com/company/vonage/

Vonage, a global cloud communications leader, helps businesses accelerate digital transformation offering Communications APIs and fully programmable unified communications, conversational commerce and contact center applications.

Silver Sponsors

Silver

Cognigy, Inc

Booth Number: 513
Website: https://www.cognigy.com/

Silver

Genesys

Booth Number: 318
Website: http://www.genesys.com/
Product Categories: Artificial Intelligence, Cloud Solutions, Customer Experience

Silver

Khoros

Booth Number: 319
Website: http://www.khoros.com
Twitter: https://www.twitter.com/Khoros
LinkedIn: https://www.linkedin.com/company/khoros
Product Categories: Agent Desktop Software, Customer Experience, Knowledge Management, Multichannel/Omnichannel Suites, Self-Service Tools

Silver

RingCentral

Booth Number: 612
Website: https://www.ringcentral.com/
Twitter: https://www.twitter.com/ringcentral
LinkedIn: https://www.linkedin.com/company/ringcentral/

Unlock smarter conversations and happier customers with RingCentral’s award-winning AI-powered cloud communications – integrating calls, video, messaging, SMS, fax, and customer experiences. Future-proof your investment with RingCentral's AI-driven innovations, including real-time notetaking and personalized conversation intelligence for enhanced productivity and smarter decision-making. With 99.999% uptime in 46 countries and enterprise-grade security and compliance, RingCentral stands out for its reliability. It also is effortlessly intelligent leveraging AI for automation and insights, enhancing every interaction. With 300+ prebuilt apps for Microsoft Teams, Salesforce, and more RingCentral seamlessly works with your digital ecosystem, transforming how you connect, collaborate, and make decisions.

Silver

SecureLogix

Booth Number: 512
Website: https://www.securelogix.com
Twitter: https://www.twitter.com/securelogix
LinkedIn: https://www.linkedin.com/company/securelogix/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience

SecureLogix provides a universal platform addressing the full spectrum of call security and trust issues for all enterprise inbound and outbound calls. We transform business outcomes by increasing answer rates and protecting enterprise and contact center resources from voice attacks, robocalls, spam and fraud. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls for some of the world’s largest corporations and military installations. For more information, visit SecureLogix on the web at https://securelogix.com.

Bronze Sponsors

Bronze

Centrical

Booth Number: 409
Website: https://centrical.com/
Twitter: https://twitter.com/centrical
LinkedIn: https://www.linkedin.com/company/centrical/
Product Categories: Artificial Intelligence, Employee Benefits, Incentives/Gamification, Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Centrical, the Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching, and quality management, personalized microlearning, and voice of the employee – all wrapped in industry leading gamification to make the experience both fun and rewarding. In addition, Centrical’s AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching.

Bronze

ZIZO Technologies

Booth Number: 709
Website: https://playzizo.com/
LinkedIn: https://www.linkedin.com/company/grow-with-zizo/
Product Categories: Agent Desktop Software, Employee Benefits, Incentives/Gamification, Workforce Optimization/Performance Mgmt

ZIZO revolutionizes call center performance management by seamlessly integrating with your existing systems and leveraging gamification to boost employee engagement, reduce attrition, and enhance productivity. Our platform provides real-time performance insights, automates management tasks, and rewards your team for achieving their goals, transforming the way you manage and motivate your workforce.

Exhibitors

ACC Premiere

Booth Number: 413
Website: http://www.accpremiere.com/
LinkedIn: https://www.linkedin.com/company/acc-premiere/
Product Categories: Customer Experience, Outsourcing

American Customer Care and Premiere Response are now ACC Premiere. We provide outsourced contact center services and CX technology solutions to the world’s most trusted brands.

Arbeit Software

Booth Number: 419
Website: https://arbeitsoftware.com/
LinkedIn: https://www.linkedin.com/company/arbeit-software/mycompany/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources

Arbeit is revolutionizing the call center industry with our suite of cutting-edge products – Arbeit Dialer, Arbeit Click, NumberLab, and Arbeit Voice.

Our tools empower businesses to enhance their communication strategies, improve efficiency, and streamline operations.


NumberLab provides insights into call labeling, and removes spam or scam labels, and Arbeit Voice offers an advanced, cloud-based phone system. Driven by innovation and customer success, Arbeit is your partner in achieving your call center’s full potential. Your success is our mission.

Assembled

Booth Number: 508
Website: https://www.assembled.com/
LinkedIn: https://www.linkedin.com/company/assembledhq/
Product Categories: Contact Center Resources, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

At Assembled, we’re on a mission to create a support operations platform that helps companies maintain exceptional customer experiences—no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Balto

Booth Number: 309
Website: https://balto.ai/

Bill Gosling Outsourcing

Booth Number: 421
Website: https://www.billgosling.com/
LinkedIn: https://www.linkedin.com/company/bill-gosling-outsourcing
Product Categories: Customer Experience, Customer Satisfaction Surveys (NPS, VOC, etc), Outsourcing, Quality Monitoring & Coaching, Speech & Language Services

Delivering Tailored and Tech Enabled BPO Solutions, to Empower your Business Growth and Elevate Customer Satisfaction.

WHO IS BILL GOSLING?

We used to have a boring name – it’s ok, we admit it – but over the years, our company’s unique heartbeat has come to the forefront and now we’re named after a fictional goose. Talk about a turnaround!

Although it might seem like an unusual choice, it was important to us that our name reflected the driving forces of our company and some of our central inspirations: our people, the way we work, and “The Gift of the Goose” (Ken Blanchard’s 1998 book Gung Ho).

So, there you have it. But, rest assured, we’re not just a quirky name. We’re an experience built on trust, transparency, agile solutions, strong values, and certainty of supply.

We picked a gosling (baby goose) because we love being part of something that grows and thrives to the point where geese can fly, and they do so in formation, supporting each other during long journeys. Likewise, organizations thrive when employees cheer one another on recognizing and celebrating achievements, providing positive feedback, and fostering a supportive environment, which all contribute to astonishing results. The Gift of the Goose is powerful!

C2Perform

Booth Number: 619
Website: http://www.c2perform.com/
Twitter: https://www.twitter.com/c2_perform
LinkedIn: https://www.linkedin.com/company/c2perform
Product Categories: Knowledge Management, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

We're the "The Essential Everything" else you need to improve performance and build stronger teams. C2Perform covers what CCaaS, WFM, and CRM systems often miss. We're your one-stop solution for managing communications, learning, knowledge management, quality assurance, coaching, employee engagement and more.
Forget juggling multiple platforms and cumbersome spreadsheets. Our tool simplifies operations, boosts productivity, and ensures nothing slips through the cracks.

ChaseData

Booth Number: 408
Website: http://www.chasedatacorp.com/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources

Clootrack

Booth Number: 208
Website: https://www.clootrack.com
Twitter: https://twitter.com/clootrack
LinkedIn: https://www.linkedin.com/company/clootrack
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience, Customer Satisfaction Surveys (NPS, VOC, etc)

Clootrack is the fastest Al Superagent for Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It also helps to uncover hidden reasons behind customer experiences.

Clootrack is used by 150+ consumer brands, management consultants, and investment funds.
Clootrack has helped brands reduce churn by ~35%, accelerate new product development by over 3 months and achieve over 38X ROI.

Content Guru

Booth Number: 404,504
Website: http://www.contentguru.com/
Twitter: https://twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company/content-guru/
Product Categories: Artificial Intelligence, Cloud Solutions, Multichannel/Omnichannel Suites

Content Guru makes engagement easy.
Its resilient cloud-based contact center
solution, storm®, is trusted by the
world’s largest public and private sector
organizations to deliver mission-critical,
first-class customer experiences quickly
and accurately. Leading organizations,
from public sector agencies and
mission-critical service providers to
the world’s largest enterprises, rely on
storm’s unrivalled 99.999% availability
and flexible, future-proof capabilities.
Content Guru delivers services in
over 100 countries and enables major
organizations, including multiple
agencies across the state, local and
federal government sectors, to deliver
reliable, consistent and best-in-class
omni-channel experiences.

Gregg Communications

Booth Number: 506
Website: https://www.greggcomm.com
Twitter: https://www.twitter.com/GreggComm
LinkedIn: https://www.linkedin.com/company/gregg-communications-systems-inc-
Product Categories: Artificial Intelligence, Cloud Solutions, Contact Center Resources, Customer Experience, Multichannel/Omnichannel Suites

Since 1967 Gregg Communications Systems has been the go-to provider of top-tier telecommunications solutions for businesses. We have earned an outstanding reputation for customer satisfaction, which is reflected in our NPS score of 93. When it comes to cloud products, we will serve as your impartial and reliable advisor and guide you through the whole process seamlessly. Our core expertise lies in UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) and we have access to the industry's top-tier providers. Finally, our services come at no cost to you as the supplier will cover our fees for facilitating the whole process. One of our most successful relationships over the years has been with RingCentral. RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. Connect with us to discuss what RingCentral solutions could benefit your business.

Hammer

Booth Number: 618
Website: https://www.hammer.com

IT Park UZBEKISTAN

Booth Number: 307
Website: https://it-park.uz/en/itpark
LinkedIn: https://www.linkedin.com/company/itparkuz/mycompany/
Product Categories: Artificial Intelligence, Customer Experience, Outsourcing

Economic Development agency in Uzbekistan. IT Park working on attracting foreign companies to Uzbekistan and supporting local companies to go oversees markets.

Journeyfront

Booth Number: 308
Website: https://www.journeyfront.com/
LinkedIn: https://www.linkedin.com/company/journeyfront/
Product Categories: Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

Laivly

Booth Number: 904
Website: https://laivly.com/
LinkedIn: https://www.linkedin.com/company/laivly/
Product Categories: Agent Desktop Software, Artificial Intelligence, Customer Experience

Laivly’s proprietary artificial intelligence platform, Sidd, enables the world’s biggest brands to leverage AI, automation, and machine learning into their existing customer service programs, swiftly and without extensive integration barriers. Laivly solves the challenges of cost, consistency, and productivity for contact centers and customer care programs with industry leading agent copilot and self-service solutions.Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.

Livepro

Booth Number: 405
Website: https://www.livepro.com/
LinkedIn: https://www.linkedin.com/company/livepro-
Product Categories: Customer Experience, Knowledge Management, Self-Service Tools

livepro is the premium knowledge management solution widely trusted by contact centers around the world. Designed with the contact center agents in mind by providing them with quick and easy access to accurate information without the hassle of navigating through lengthy and confusing documents.

With its feature-rich yet easy-to-use, livepro serves as a single source of truth, seamlessly integrating into the existing contract center toolkit. By leveraging livepro, contact centers can increase speed to knowledge, reduce onboarding, lower Average Handling time (AHT), and enhance compliance and customer satisfaction. livepro is the only knowledge management system that as COPC Inc. approved technology provider status which makes it a trusted choice for contact centers worldwide.

Loris AI

Booth Number: 718
Website: https://www.loris.ai
LinkedIn: https://www.linkedin.com/company/loris-ai/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Quality Monitoring & Coaching

Loris provides insight into why customers are contacting you and how well your teams responded to those inquiries, giving Customer Experience leaders the answers they need to reduce unnecessary inbound contacts, increase conversational efficiency, and maintain high quality of service.

MCI

Booth Number: 520
Website: https://www.onbrand24.com

Obkio

Booth Number: 305
Website: https://obkio.com
LinkedIn: https://www.linkedin.com/company/obkio/

Obkio's Network Performance Monitoring tool is a simple Network Monitoring and Troubleshooting SaaS solution designed to monitor end-to-end network performance from the end user perspective, and to fulfil the need within the industry for a solution that simplifies network monitoring for all network types.

Obkio leverages Network Monitoring Agents and synthetic traffic to continuously identify the causes of intermittent VoIP, video, and application slowdown in seconds - and identify the data you need to troubleshoot and ultimately improve the end-user experience.


Obkio uses a distributed monitoring strategy to monitor modern network architectures (cloud, SaaS, SD-WAN networks) and the real end-user experience. Obkio covers your whole network by monitoring your local network (LAN, VPN), as well as third-party networks (WAN, ISP, and Internet Peering).

Parloa

Booth Number: 418
Website: https://www.parloa.com
LinkedIn: https://www.linkedin.com/company/parloa
Product Categories: Artificial Intelligence, Customer Experience, Speech & Language Services

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Premier BPO

Booth Number: 621
Website: https://www.premierbpo.com/
Twitter: https://twitter.com/premierbpo/
LinkedIn: https://www.linkedin.com/company/premier-bpo-inc/
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, CRM Solutions, Customer Experience, Knowledge Management, Multichannel/Omnichannel Suites, Outsourcing, Self-Service Tools, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Premier BPO is a leading provider of tailored knowledge process solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. Our commitment is to become a seamless extension of our client’s business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model. Premier BPO has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
Learn more at www.premierbpo.com.

ProntoBPO

Booth Number: 407
Website: http://www.prontobpo.com/
Product Categories: Contact Center Resources, CRM Solutions, Outsourcing

In addition to being a BPO, we have a world class contact center and software development team. We are consultants with the best qualified human talent available.

Our vast history in the home services industry affords us unique experience to develop solutions that will help businesses overcome obstacles in any home service vertical.

Pronto BPO is the only full service BPO with a contact center that can customize every service to meet your company's needs. We continue to grow our portfolio of services to guarantee that we will find or create a solution to fit your needs.

QuestBlue

Booth Number: 412
Website: http://www.questblue.com/
Twitter: https://twitter.com/QuestBlueInc
LinkedIn: https://www.linkedin.com/company/questblue
Product Categories: Cloud Solutions, Long Distance Phone Service, Phone/Data/Internet

Redial BPO

Booth Number: 406
Website: https://www.redialbpo.com
LinkedIn: https://www.linkedin.com/company/redial-bpo
Product Categories: Artificial Intelligence, Customer Experience, Outsourcing

Redial BPO is a full-service nearshore and offshore contact center and BPO located in South Africa, Mexico, and the USA. We service various industries, providing services such as inbound and outbound sales, customer service, collections, technical support and more. All handled through voice, email, chat and social media channels.

At Redial our main focus is to combine people, processes, and technology to provide high levels of customer experience to all of our clients.
We believe in being an extension of your company and becoming your brand ambassador through all our Redialers and help you accomplish your business goals.

As part of our value add services, we provide speech and sentiment analytics through our AI technology, AI Training tool and AI nesting environment to all of our clients so that we can positively impact the performance of our agents.

Sudolabs

Booth Number: 209
Website: https://sudolabs.com

Twosense.AI

Booth Number: 420
Website: https://www.twosense.ai

UJET, Inc.

Booth Number: 518
Website: https://ujet.cx/
Twitter: https://twitter.com/ujetcx
LinkedIn: https://www.linkedin.com/company/ujetcx/
Product Categories: Agent Desktop Software, Contact Center Resources, Customer Experience, Workforce Optimization/Performance Mgmt

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Vision Point Systems

Booth Number: 719
Website: https://www.visionpointsystems.com/

World Connection

Booth Number: 721
Website: https://worldconnection.com/
LinkedIn: https://www.linkedin.com/company/worldconnectionbpo/
Product Categories: Contact Center Resources, Customer Experience, Outsourcing

World Connection is a tech-enabled customer experience outsourcer (CXO) that’s simplifying the way companies now outsource. Through literally world-class teams, we offer customized services and solutions by partnering with businesses, even mid-sized ones, to grow and refine their fundamental work processes. Think of us as a business incubator and CX outsourcer all-in-one. Founded in 2011, we offer comprehensive (24 x 7), 365-day services meeting your onshore, nearshore, and offshore needs. With approximately 1,065 total employees, including 995 agents with seating potential to scale 1,750 agents; including additional capacity for 200+ more remote WFH agents, we create the flexibility to scale-up your business demands to ensure you reach your customer service and return on investment (ROI) goals. We grow your business outside your business.

Zoho

Booth Number: 304
Website: https://www.zoho.com/desk
LinkedIn: https://www.linkedin.com/showcase/28766498/
Product Categories: Agent Desktop Software, Customer Experience, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

Zoho, a leading software company, boasts over 100 million users globally, providing a range of software for all streams of business, and for businesses of all sizes. Among its offerings, Zoho Desk stands out as a powerful customer support platform designed to enhance service efficiency and improve customer satisfaction. With features like multichannel support, automation, and AI-driven insights, Zoho Desk empowers teams to manage customer interactions seamlessly across email, chat, and social media.

The platform offers customizable ticketing systems, advanced reporting tools, and a self-service portal, allowing users to find solutions quickly. Additionally, its integration with other Zoho products ensures a cohesive experience for businesses, enabling data-driven decision-making. With Zoho Desk, organizations can streamline their support processes, enhance team collaboration, and ultimately provide a better customer experience, making it an essential tool for any customer-centric business.

Sponsors