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Why Attend

Reasons to Attend ICMI's Contact Center Expo | What's New in 2024: Embracing Change

If you're going to attend one contact center event this fall, ICMI's Contact Center Expo is it. No other event supports the peer networking, community feel and genuine commitment to you walking away with practical ways to empower your contact center like Contact Center Expo does. We guarantee your satisfaction with the event!

ICMI also takes pride in delivering the expert insights you need to know in order to plan, manage, and optimize your contact center. From AI to managing hybrid teams to customer experience, ICMI’s highly-rated conference programming is focused on the rapidly changing customer expectations and trends that matter most. 

Our event theme for 2024 is: Embracing Change. We recognize how crucial it is for companies to stay competitive and adaptable in today's dynamic and unpredictable business environment. We all know that those who embrace change will be better positioned to thrive in the face of new challenges.

Join us in Orlando so you can make the most of the changes ahead!

Passes & Pricing
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Top 6 Reasons to Attend ICMI's Contact Center Expo | What's New in 2024: Embracing Change | Attendee Testimonial

Independent Content/ Sponsored Sessions

ICMI takes pride in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals to the unique interests of the contact center and CX professional industry. Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you.

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Community-Focused

We invest in delivering a unique, community-focused experience that’s rooted in practical and actionable information and customized networking that produces genuine, long-lasting connections.

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Site Tours

Our local Contact Center Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. From Disney to Universal, only Contact Center Expo provides you with this unique conference experience.

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Expo Hall

Explore the expo floor and meet with vendors exhibiting products and services that can help you identify the best technology solutions to improve your contact center management strategy. From AI to agent experience, learn what’s new in the industry and compare your options to ensure that you make the best purchasing decision for your company.

Expo Hall
Training Courses

Our 2-day training classes and half-day workshops provide an opportunity to dig deeper on critical contact center management topics across people, process, technology and strategy. They are led by highly rated ICMI-certified instructors who deliver critical insights and practical takeaways you can apply immediately.

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Inspiring Keynotes

Our featured keynotes are dynamic and inspirational and will entertain, inspire, and excite you. You will walk away re-invigorated with new ways of thinking about your career, leadership style, and management approach.

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What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

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