Introducing the 2024 ICMI Global Contact Center Awards Finalists

For over 15 years, ICMI's Global Contact Center Awards have spotlighted remarkable talent and unwavering dedication within the contact center industry. This annual celebration honors the frontline heroes, dynamic managers, and exceptional teams who consistently raise the bar in customer service. This year's finalists have truly outdone themselves, displaying unparalleled excellence and innovation in their roles. Their ability to master the complexities of today's dynamic work environment speaks volumes about their commitment and resilience.

We will announce the winners on October 23 at the ICMI Global Contact Center Awards party, which will take place at ICMI's Contact Center Expo. Join us as we celebrate these outstanding individuals and teams. Don't miss the excitement—register here and be part of the celebration! Now, drumroll, please. We are thrilled to present the 2024 ICMI Global Contact Center Awards finalists.

Team Awards

Best Large Contact Center

Amica Mutual Insurance Company

Cox Automotive

UPMC Health Plan

UPMC Scheduling Services 

Best Medium Contact Center

Cord Blood Registry by Cooper Surgical

DAT Freight & Analytics

Pathward Tax Division

WebMD Health Services

Best Small Contact Center

Gopher Sport

OneCause

StarTech.com

STCU

WebCE

Best Digital Customer Experience

Cathay Life Insurance Co., Ltd

Grypp

Teleperformance & Grypp for Beko

VyStar Credit Union

Best Strategic Value to the Organization

Etech Global Services

Premier BPO

Best Contact Center Culture

Amica Mutual Insurance Company

Navy Federal Credit Union

SCAN Health Plan

Showdown Displays

UPMC Health Plan

WebMD Health Services

Best Learning & Development Program

Etech Global Services

StarTech.com

Transparent BPO

UPMC Scheduling Services 

Best Outsourcing Provider

Movate Inc.

Premier BPO

Best New Technology Solution

Cognigy

eGain Corporation

Klearcom

Quiq

Individual Awards

Best Contact Center Agent

Jaid Burton, Showdown Displays

Theresa Butcher, DAT Solutions

Sara Hardy, WebMD Health Services

Thad Hubbell, WebMD Health Services

Chelsea Lochas, Navy Federal Credit Union

Mandelyn "Mandi" Vera, Navy Federal Credit Union

Best Contact Center Supervisor

Meagan Burnett, STCU

Alexa Damiani-Smith, Navy Federal Credit Union

Max Fitzell, STCU

Courtney Shefferd, Navy Federal Credit Union

Best Contact Center Manager

Travis Broberg, Showdown Displays

Keith Martin, The Healthy Back Institute

Aleasha McDaniel, STCU

Heather Sheeler, Pathward Tax Division

Customer Hero Award

Emma Hanley, DAT Freight & Analytics

LaVonne Sanchez, Showdown Displays

Join Us in Orlando to Celebrate at the ICMI Global Contact Center Awards Party and congratulations to all the 2024 finalists! We look forward to celebrating your achievements this October in Orlando. Learn more about the ICMI Global Contact Center Awards party and be sure to register for ICMI Contact Center Expo by July 26 to enjoy discounted Super Early Bird rates!