ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Contact Center Supervisor Training Courses


CHOOSE YOUR LEVEL

SORT BY

FILTER BY TOPIC

Building an Engaged Workforce
Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.
Client SiteVirtual Classroom
View Course
Contact Center Coaching For Supervisors

Improve agent and customer satisfaction through this proven coaching model.

Client SiteVirtual Classroom
View Course
ICMI Elevate: The Contact Center Supervisor Training Series

Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.

Client SiteVirtual Classroom
View Course
Metrics and Data For Supervisors

This course is designed to help front-line managers and supervisors understand metrics, what they mean and how they are best used.

Client SiteVirtual Classroom
View Course
Supporting Operational Excellence

Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.

Client SiteVirtual Classroom
View Course