ICMI's Global Contact Center Awards
About ICMI's Global Contact Center Awards
ICMI’s Global Contact Center Awards allow us to recognize and celebrate exceptional leaders in the Contact Center Community! Awards are given to the individuals and teams that reflect the best of the industry through their commitment to leveraging new technologies, solutions, and best practices to evolve and improve the customer and employee experience.
Please join us October 23rd for the 2024 Awards at the Loews Royal Pacific.
The 2024 ICMI Global Contact Center Awards finalists include:
Team Awards
Best Large Contact Center
Amica Mutual Insurance Company
Cox Automotive
UPMC Health Plan
UPMC Scheduling Services
Best Medium Contact Center
Cord Blood Registry by Cooper Surgical
DAT Freight & Analytics
Pathward Tax Division
WebMD Health Services
Best Small Contact Center
Gopher Sport
OneCause
StarTech.com
STCU
WebCE
Best Digital Customer Experience
Cathay Life Insurance Co., Ltd
Samsung Electonics of America NAHQ CS
Teleperformance & Grypp for Beko
Vystar Credit Union
Best Strategic Value to the Organization
Etech Global Services
Premier BPO
Best Contact Center Culture
Amica Mutual Insurance Company
Navy Federal Credit Union
SCAN Health Plan
Showdown Displays
UPMC Health Plan
WebMD Health Services
Best Learning & Development Program
Etech Global Services
StarTech.com
Transparent BPO
UPMC Scheduling Services
Best Outsourcing Provider
Movate Inc.
Premier BPO
Best New Technology Solution
Cognigy
eGain Corporation
Klearcom
Quiq
Individual Awards
Best Contact Center Agent
Jaid Burton, Showdown Displays
Theresa Butcher, DAT Solutions
Sara Hardy, WebMD Health Services
Thad Hubbell, WebMD Health Services
Chelsea Lochas, Navy Federal Credit Union
Mandelyn "Mandi" Vera, Navy Federal Credit Union
Best Contact Center Supervisor
Meagan Burnett, STCU
Alexa Damiani-Smith, Navy Federal Credit Union
Max Fitzell, STCU
Courtney Shefferd, Navy Federal Credit Union
Best Contact Center Manager
Travis Broberg, Showdown Displays
Keith Martin, The Healthy Back Institute
Aleasha McDaniel, STCU
Heather Sheeler, Pathward Tax Division
Customer Hero Award
Emma Hanley, DAT Freight & Analytics
LaVonne Sanchez, Showdown Displays
Highlights from 2023 Winners