Validation feels pretty good, doesn't it? Recognition and celebration go a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged.
Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries. The award ceremony takes place at ICMI's Contact Center Expo in the fall.