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Learning Tracks

Boost Your Culture

Boost Your Culture

Strong cultures and high-functioning, successful teams go hand in hand. The sessions in this track focus on key strategies, best practices, philosophies, methodologies, and approaches to team-building and people management in the contact center.

 

 

Revolutionize the Customer Experience

Revolutionize the Experience

Experience is more than just providing excellent service; it’s about delivering service across all channels in a significant, meaningful, and intentional way. The sessions in this track focus on key strategies, best practices, philosophies, methodologies, and approaches to optimizing the customer experience, maximizing the agent experience, and managing the end-to-end experience in the contact center.

     
 

 

Elevate Your Strategy and Leadership

Elevate Your Strategy and Leadership

No contact center can succeed without a clear, focused strategy and dedicated, strong leadership. The sessions in this track focus on best practices, philosophies, and approaches to elevating your leadership skills and setting a strategic direction that makes your contact center better, every day, and positions it to deliver value to the organization, today and in the future.  

 

 

Maximize Productivity and Operations

Maximize Productivity and Operations

Process improvement, efficiency, and effectiveness are critical to contact center productivity and operations. The sessions in this track focus on key strategies, best practices, philosophies, methodologies, and approaches for optimizing the processes, procedures, and protocols that drive the contact center on a daily basis.

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