Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.
No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.
Contact center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining ICMI industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long. Explore how events and training opportunities will drive both your personal and organizational growth.
No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results. You can count on us for call center customer service training and call center consulting to help you provide exceptional service.
Stay relevant in the constantly evolving contact center industry. ICMI offers vital training that will propel your career forward. Our live virtual call center courses equip you for success. Enhance customer service, optimize operations, and cultivate leadership skills through our virtual and private group training. Topics span customer service, AI and automation, quality monitoring, workforce management, and customer experience. Access customized contact center training, from basic to advanced management levels.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.