TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

Training on a Shoestring: What Would MacGyver Do? (Part One)

By Erica Marois | Date Published: July 09, 2014 - Last Updated September 26, 2019 | Comments

Are you constantly looking for ways to do more with less in your contact center?

Who better to turn to than MacGyver?!  He was the man who could do everything with anything, and some of his best quotes shed light on ways the contact center can train more effectively and efficiently.

Over the next four weeks, we'll be sharing 8 MacGyver quotes that will help make your contact center training more powerful.

Here's part one of our "Training on a Shoestring: What Would MacGyver Do?" series.  Watch as Justin Robbins, Manager of Training and Development at ICMI, channels his inner MacGyver to bring you tips for training success.

Check back next Wednesday for part two in the series.

More Resources

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!