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What's the Best Way to Respond to Demanding Customers?

By Erica Marois | Date Published: December 05, 2018 - Last Updated January 24, 2019 | Comments

During the most recent #ICMIchat, we discussed customer expectations. 90% of our participants agreed. Those expectations only seem to be rising. So what's the best way to respond to demanding customers? Here are a few answers from the community.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Customer Experience

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