In the dynamic world of customer service, change is the only constant. Every day brings new technologies, shifting customer expectations, and fresh challenges. Staying ahead of the curve isn’t just an option; it's a necessity for thriving contact centers. At ICMI, we understand the dedication and resilience that goes into this ever-evolving field. Our mission is to celebrate and elevate contact centers and their remarkable people.
So, in that spirit, we invite you to share your contact center's story of transformation for a chance to win a complimentary standard pass to ICMI Contact Center Expo, which will be held October 21-24 in Orlando, Florida.
Have you uniquely used AI (Artificial Intelligence) or automation to enhance the customer experience? Revamped your training methods to empower agents? Refined performance metrics to create a more efficient operation? Whatever the case, here's your opportunity to display your team's adaptability and resilience and get recognized for your achievements.
Show us How Your Contact Center Embraces Change
Here's the mission, should you choose to accept it: create a 5-minute video highlighting your contact center's journey of change and success. Get creative, be informative, and highlight your team's adaptability and innovation. Most importantly, have fun. No fancy equipment? That's okay! Capture a quick video on your phone.
Just for submitting your entry, you'll receive a 50% discount for a standard pass at ICMI Expo for one team member and 25% off for the rest of your team.
If your video is selected as a finalist, you'll receive two FREE standard conference passes (a $5,398 value).
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The winning video will be featured on the keynote stage at Contact Center Expo, giving your team well-deserved recognition and exposure. As a token of our appreciation, the winning entrant will also receive a $150 gift card to host a celebratory team event.
We've made it easier than ever to celebrate your success. You don’t need any special equipment, a professional videographer, or a team of writers to prepare a lengthy essay.
Take advantage of this opportunity to share your story, gain recognition, and, most importantly, network with industry leaders at Contact Center Expo. This is a chance to learn from the best, share your experiences, and be part of a community that is shaping the future of customer service.