By
Erica Marois
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Date Published: August 28, 2024 - Last Updated September 12, 2024
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Do you ever feel overwhelmed by your daily to-do list, or unsure how to respond to the next challenge that might come your way? If you work in a contact center, chances are good the answer is yes. Luckily, you don’t have to go it alone! And as Sarah Gibart reminds us in this tip of the week, you probably don’t need to reinvent the wheel either.
Tip of the Week: Lean on Your Network for Support
As the Senior Effortless Experience Manager at Gopher Sport, Sarah Gibart has 17 years of invaluable contact center expertise. She's also an ICMI Certified Management Partner and two-time ICMI Global Contact Center Awards winner. But Sarah's true superpower isn't her impressive resume - it's her ability to leverage her professional network.
Whether it's connecting with industry peers, collaborating with her colleagues or tapping into the knowledge and resources of organizations like ICMI, Sarah knows the power of community. By openly sharing her experiences and lessons learned, she's able to continuously improve her team's processes and provide the best possible service to Gopher Sport's customers. Watch below as she shares her best piece of advice for contact center professionals.
Sarah's message is a powerful reminder that you don't have to navigate the challenges of contact center leadership alone. By building your own network of support, you can find inspiration, gain new perspectives, and uncover innovative solutions to even your toughest problems. So, take a page out of Sarah's playbook and start leveraging the expertise and camaraderie of your peers - you might be surprised by how much it can transform your team's performance.
Join Sarah this October at Contact Center Expo
Ready to grow your network and find the support you need to navigate the challenges of contact center management? Join Sarah and her colleagues Chelsey Johnson and Beth Gauthier-Jenkin at Contact Center Expo, October 21-24 in Orlando, FL.
Session 104: Thriving Post COVID Chaos: Reinventing Best Practices
Date: Wednesday, October 23
Time: 10:15 am – 11:15 am
As Gopher Sport's Senior Effortless Experience Manager, Sarah leverages 17 years of contact center expertise to ensure effortless transactions. Leading the Customer Care department, she prioritizes fast, friendly, easy, and right service experiences across all channels. Sarah's accolades include certifications as a Continuous Improvement Certified Team Member and an ICMI Certified Management Partner. Notably, she was honored with the 2018 ICMI Movers and Shakers award and contributed to the ICMI 2018 Best Small Contact Center. Passionate about continuous improvement, Sarah excels in identifying and eliminating process inefficiencies.