By
Erica Marois
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Date Published: March 15, 2025 - Last Updated March 17, 2025
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Comments
The connection between Employee Experience (EX) and Customer Experience (CX) is undeniable. But how does HR directly impact customer service? And how can organizations break down silos between Employee Experience (EX) and Customer Experience (CX)?
We recently sat down with Bianca Price from Michigan State University to explore these critical questions. In this insightful video Q&A, Bianca shares her expertise on the pivotal role HR plays in shaping EX, the importance of aligning EX and CX goals and her key advice for leaders looking to drive CX excellence. She also gives us a sneak peek into what she's most excited to share in her upcoming session at ICMI's Contact Center Expo: A Digital Experience. Get ready to discover actionable strategies that will transform your approach to both your employees and your customers.
Bianca's insights are just a glimpse of the transformative knowledge you'll gain at her upcoming session, 'From Frontline to Bottom Line: How EX Drives CX Excellence.' Don't miss the opportunity to participate in Bianca's hands-on session, where you'll learn to apply these powerful strategies to your own organization. Register now for ICMI's Contact Center Expo: A Digital Experience, a free event taking place on April 23. Space is limited, so save your spot today!