By
Erica Marois
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Date Published: January 02, 2025 - Last Updated January 02, 2025
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Comments
Happy New Year! I hope your holidays were memorable. I took some time to relax and have fun with my family, and now I'm eager to get back into a routine. As we dive into 2025, what's on your radar this year? Here at ICMI, we're embracing the spirit of growth and community, and I'm excited to give you a sneak peek of what's to come.
Meet the ICMI Featured Contributors
This talented group of contact center pros will share their insights all year, offering actionable advice to elevate your teams, drive better business outcomes, and deliver exceptional customer experiences. I'm blown away by the group of rockstars we have writing for us this year, and I can't wait for you to meet them! Stay tuned to see the full roster next week.
ICMI Contact Center Expo Returns to Orlando this October
Mark your calendar for October 27-30! It's never too early to start planning to send your team to ICMI Contact Center Expo, submit a speaking proposal, or apply for an ICMI Global Contact Center Award. Speaking of awards, entries open in March, and this year's program features exciting updates: new categories, a more straightforward application process, and more.
Introducing the ICMI Idea Incubator
Launching in February, this monthly forum will be an interactive space where you can bring your toughest challenges and walk away with actionable solutions. Stay tuned for more details!
The Top 25 Thought Leaders List is Back
In just a couple of weeks, we'll reveal our revamped list of the brightest minds in the industry, with even more opportunities for collaboration and learning.
Fresh Content, New Themes
Our new editorial calendar is here! Expect valuable articles, resources, and tools tied to monthly themes that matter most to you.
More Data, Better Decisions
We're expanding our original research and insights to equip you with the information you need to make smarter choices for your contact center. Look out for a new monthly poll, with results shared on the final Friday of each month. Also, expect to read more from Daniel Thomas, our analyst, and Brad Cleveland, our founding partner. They're teaming up to help you keep up with all the latest trends in the contact center. Armed with original research, their insights will help your teams thrive through change.
Mentorship Opportunities
Mentorship is a powerful tool for growth, so we're excited to introduce new mentorship programs this year! These opportunities are designed to connect you with experienced leaders in the industry who can help guide your career, provide valuable insights, and foster meaningful professional relationships. Want to be one of the first to hear about the mentorship program launch? Sign up HERE to express your interest!
Summing it All Up
The big takeaway? We're going all in on community this year. Our mission is to create more opportunities for you to connect with your peers, share ideas, and grow together. Whether through our events, programs, or the everyday moments that make this community unique, we're here to support you every step of the way.
How can I support you in the months to come? Please reach out and let me know.
Let's make 2025 a year to remember!
Warm regards,
Erica
Senior Manager of Content and Community
[email protected]