ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Perception vs Reality

8 Consumer Trends the Contact Center Can't Ignore

Sometimes what contact centers believe about their customers isn't always reality. Here are 8 stats where the consumer and the contact center are seeing things a bit differently. 

 

Get immediate access to the Infographic by clicking on the link below.

View it now >

 

Want to dive deeper than the infographic?

Sponsored by

Topics covered include:

ICMI/UBM Privacy Statement

`