Providing social support can seem daunting, but it also presents a huge opportunity. We want to help you harness the power of social customer service!
Is your contact center fully prepared for the rapidly changing multichannel environment? Are you capitalizing on the opportunities and effectively handling the challenges that come with social media? Providing social support can seem daunting, but it also presents a huge opportunity. We want to help you harness the power of social customer service!
Who should “own” social media? The marketing department, or customer service? It’s a widely debated topic, but it’s becoming quite evident that the contact center needs a seat at the table.
Whether you’re just considering implementing social support in your contact center, or you’ve been doing it successfully for years, you don’t want to miss this webinar.
Join our ICMI community expert, along with Genesys practitioner Lisa Abbott, as they guide you through the latest and greatest developments in social media customer service.
During this webinar you will learn:
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How to use social analytics to empower your organization
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The latest technology and tools that can help your contact center improve the customer experience
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How other contact centers are effectively leveraging social support
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What’s next for social media customer service
Join us for this interactive and informative hour—complete with audience polls and live Q&A.
Add it to your Outlook Calendar, click here.