Connecting Agent Experience to the Customer Experience: Experience Management Requires a Holistic Approach

Shorit manages a Clarabridge team of consulting managers, business consultants, and technical architects to help his customers improve their own customer experience, increase revenue and reduce cost and churn.

Rose Polchin brings over 25 years of contact center experience, both as an independent consultant and in contact center leadership roles within the financial services and health care industries. During her tenure as senior director of customer service strategies for one of the country’s largest health care services organizations, Rose’s leadership was instrumental in creating and implementing a common vision, strategy and processes across the company’s multi-site contact center network, which helped establish the contact centers as strategic assets for the business.

Stacy Sherman is a certified customer experience (CX) and marketing speaker, advisor, author, and host of the award-winning DoingCXRight podcast. Known for her Heart & ScienceTM proprietary framework that produces profitable clients and brand loyalty--fueled by a workforce where people feel heard, empowered, and valued. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, AT&T. She's also a board advisor at multiple universities, featured in Forbes and other top rated publications. You can connect with Stacy Sherman  at DoingCXRight.com