Course DescriptionContact Center Coaching for Supervisors - Part of ICMI Elevate: The Contact Center Supervisor Training Series - Buy the series and Save!
Start building a coaching culture that improves agent and customer satisfaction with a proven coaching model that you can implement immediately.
Without coaching, the time and money you spend on training and monitoring will have little impact on your contact center’s performance. By implementing a proven coaching model and training everyone who coaches to use the model and to coach more effectively, you will see agent performance and effectiveness rise.