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#CCExpo14 Thought Leadership Panel: Self-Service

By Erica Marois | Date Published: September 05, 2014 - Last Updated September 26, 2019 | Comments

Will self-service ever replace the live agent? What technology can contact centers use to proactively encourage customers to seek out self-service?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on all things self-service.

Watch and learn how to set your contact center up to provide successful self-service.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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