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#ICMIchat Recap: Contact Center Training

By Erica Marois | Date Published: July 03, 2014 - Last Updated August 22, 2018 | Comments

July is the month of Learning & Development at ICMI and we kicked things off in style with an #ICMIchat dedicated to contact center training.

All of our #ICMIchat participants agreed--proper training is critical to the success of the contact center.  But ICMI research shows that most contact centers don't have the budget they need for adequate training.

What are some ways to convince company executivess of the importance of contact center training?  Can training impact culture?  Read the recap below for insight on these questions and more.

Join us again next week (Tuesdays, 1pm ET) as we explore the latest in agent training technology.

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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