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#ICMIchat Recap: Supporting Customers in Every Time Zone

By Erica Marois | Date Published: July 02, 2015 - Last Updated August 22, 2018 | Comments

Today's customers expect service when they want it, where they want it, and how they want it. How does your contact center keep pace?

The globalized economy means companies have customers across every time zone.  Staffing for 24/7 service can be a challenge, so how can the contact center best meet those needs? Our #ICMIchat participants this week have some advice!

Check out the recap below for insight on serving customers in every time zone.

Join us again next week (Tuesday, 1pm EST) for a conversation on outsourcing.  Just follow along on Twitter using #ICMIchat.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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