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How to Capture and Respond to the Voice of the Customer

By Erica Marois | Date Published: June 22, 2016 - Last Updated August 22, 2018 | Comments

Understanding the voice of the customer is critical to business success. Most companies do a fair job of capturing that voice, but not many know how to act on the data.

What's the best way to both capture and respond to the voice of the customer? This presentation curates some of the best answers our #ICMIchat community shared this week.  Add your tips in the comments below!

Join us again next week (Tuesday, 1pm ET) for a discussion on bridging the generational gap in the workplace. Justin Robbins will host the one hour conversation, and all are welcome! Just use and follow the hashtag #ICMIchat to particiapte.

 

How to Capture & Respond to the Voice of the Customer from Erica Marois

Interested in learning more about using the voice of the customer to improve the customer experience? Join us at Contact Center Demo & Conference! Register by September 9th to save $200 off any pass.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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