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9 Ways to Foster a Culture of Knowledge Sharing

By Erica Marois | Date Published: July 20, 2017 - Last Updated September 25, 2018 | Comments

Effective knowledge management can go a long way in easing the service experience for both customers and agents. Do you empower your support team to create and share knowledge? Here are 9 tips for fostering a culture of knowledge sharing! For more insight, read a full recap of the latest #ICMIchat.

Looking for a deeper dive into knowledge sharing? Don't miss Todd Hixson's session at ICMI Contact Center Demo! Use the code ICMICHAT to save $200 off any pass.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement, Knowledge Management

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