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11 Ways Contact Centers Can Deliver More Courteous Service

By Erica Marois | Date Published: May 11, 2018 - Last Updated December 03, 2018 | Comments

Customers expect courteous service when they reach out to a business for help. Unfortunately, some contact center policies unintentionally cause the opposite to happen. Here are 11 ways to deliver more courteous service.

Do you have any advice to add? Leave your tips in the comments!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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