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Common Causes of Inaccurate Contact Center Forecasts

By Erica Marois | Date Published: September 13, 2018 - Last Updated December 03, 2018 | Comments

Few things are more frustrating for contact center leaders than inaccurate forecasts. Unexpected contact spikes can lead to angry customers, stressed out teams, and loss of revenue. What are some of the common causes of inaccurate forecasts, and what can you do to mitigate the impact on customers when things don't go as planned? We posed these questions to #ICMIchat participants this week. Watch the 60-second video below to read some of their answers.

Need help better planning the workload in your contact center? Be sure to watch this free on-demand webinar.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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