By
Amber Krueger
|
Date Published: January 13, 2025 - Last Updated January 13, 2025
|
Comments
As you look to improve and enhance your career as a contact center professional, here are a few tips to help you get your name on the short list for that next position.
1. Excel in your current role
If you want to advance within your organization, you must excel in your current position.
For example, as a leader, when I am looking for the next person to join our quality team, one of the first things I’m going to look at is who is at the top of the list with their own call quality performance. If someone is doing it right in their own calls, they’ll most likely be well suited to analyzing others’ calls properly.
Do you have performance targets? Don’t just meet them, beat them. If there are “standard” and “goal” targets, aim for the goal to show that you want to provide the best service and the best value to your organization.
2. Ask for additional assignments
What area are you interested in learning more about? It is about technology, workforce management, quality or managing a team or a department? While you are in your current position, ask to be involved in a project that gets you experience in the desired area. This will allow you to develop valuable experience, help confirm your interest in the role and gain exposure to those who are instrumental in building the organization.
3. Drive improvement
Where is innovation and improvement needed in your organization? One of the biggest ways to make an impression on senior leaders is to bring to light where advancements are needed, and sharing a possible solution to the problem is the icing on the cake. Ask yourself:
4. Help your colleagues
- Is there something needed with your technology to make it easier to use or more effective?
- Can something be done to increase revenue or decrease costs?
- Do you have an idea to improve the customer experience?
If you are content with staying put in your current role, just focus on you. However, if you want to do more, helping your colleagues shows that you see the bigger picture. If you step up to answer questions in the group chat, or if you help build up documentation for your knowledge management system, you are demonstrating to management that you want to make sure that everyone succeeds.