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Jeremy Hyde on the Future of Remote Work in the Contact Center

By Erica Marois | Date Published: February 20, 2025 - Last Updated February 26, 2025 | Comments

We've all seen the headlines or received a memo about return to the office (RTO) policies, but what do these shifts mean for contact centers? I asked ICMI Top 25 Thought Leader Jeremy Hyde to set the record straight. Side note - if you're not already connected with Jeremy, stop what you're doing and follow him on LinkedIn! Trust me - he's someone you want to know.

 

Jeremy has condensed a wealth of knowledge into an 11-minute video, covering everything from employee expectations and policy changes to encouraging team cohesion. Check out the video below and enjoy!

Jeremy Hyde on Remote Work by Erica Marois

 

Want to join Jeremy at the WFH Alliance Leadership Exchange this May 13-14? https://www.wfhalliance.com/2025-leadership-exchange-st-paulRegister here to join your peers and hear from other ICMI Top 25 Thought Leaders, including Vicki Brackett and Jeff Toister. 

Erica Marois
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storytelling. Erica is a connector of people – in any medium  –  and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: erica[email protected]
Topics: Remote And Virtual Teams

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