Join us on Wednesday, September 16, at 2:00 PM ET for an interactive and informative hour where we will explore a better understanding of how and why to leverage emerging technologies for better service, AX, CX.
With the pandemic impacting businesses everywhere, contact centers pivoted quickly to meet changing customer demands, sudden store closures, and supply chain interruptions. As companies head into the next phase of their customer experience journeys, it’s important to consider how to get the most out of your current contact center investments while understanding how these changes may have affected your longer term strategy.
Join experts from The Estée Lauder Companies, ICMI, and IBM, to get direct insights on how to embrace flexibility and agility in your contact center. Whether your organization has already made permanent changes or is transitioning to more sustainable strategies, reassessing the Agent Experience (AX) for a flexible work environment is critical for success.
In this webinar you will learn:
- How to use technology (from hardware, mobile apps and services in the cloud) to support your employees and customers
- How to iterate quickly when short-term solutions aren’t sustainable
- How to address customer security and concerns when transitioning to remote work
- How to think through tactics to strengthen parts of your contact center that may be struggling
Who Should Attend:
Contact center directors, managers, and leads who need a better understanding of how and why to leverage emerging technologies for better service, AX, CX.
Reserve Your Spot!