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Contact Center Workforce Management Training Courses


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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
Client SiteVirtual Classroom
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Artificial Intelligence (AI) in the Contact Center

Certification  Certification Available

Elevate your customer experience by enhancing your team's expertise in Artificial Intelligence (AI) and Automation!

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Workforce Management Bootcamp

Certification  Certification Available

A comprehensive workshop that integrates all aspects of workforce management to improve forecasting and staffing efficiency.

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Workforce Management Principles
This course looks at building an introductory-level foundation of workforce management knowledge and skills.
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