Course DescriptionTransform your organization’s customer experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!
In recent years, leading companies have created or accelerated their strategies to gain efficiency and effectiveness in their contact centers using AI and automation. In this course, you will learn about the core concepts of AI and automation, how to align it with your customer experience strategy and service level commitments, how to build a case for funding, how to design the right architecture, and how to deliver measurable results that transform your organization.
You will leave this workshop with a refreshed sense of what the contact center of tomorrow will look like, including best practices, real examples, and a structured plan for moving your strategies forward. Whether you have a mature roadmap or you’re just getting started, this course is for you.
Certification
The ICMI Artificial Intelligence in the Contact Center Certification empowers professionals to harness the potential of AI technologies within customer support environments. This comprehensive course prepares students to understand the integration of AI tools, automation, and machine learning to elevate service delivery, streamline workflows, and enhance the customer experience. By the end of the course, participants will be ready to complete the exam and earn the prestigious AI in the Contact Center Professional credential.