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Please select the 2015 calendar topics that you would be interested in participating in, or learning more about:

All About the Agent

Culture and Morale

Hiring in Today's Contact Center

Metrics that Matter

Self-Service

The Customer Experience

Chat and Email Customer Care

Global Service Delivery

Learning and Development

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Social Media Customer Care

Workforce Management

Areas of Expertise:

Call Recording	Operations - Theory
Call Center Strategy	Quality
Cloud	Social
Culture/Morale	Telecom
Leadership	Technology
Mobile	Training
Operations - Practioner	WFM/WFO

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Please select the 2014 calendar topics that you would be interested in participating in, or learning more about:

January – Hiring in Today's Contact Center	July – Global Service Delivery
February – Culture and Morale	August – Metrics that Matter
March – Workforce Management	September – Self-Service
April – Learning and Development	October – The Customer Experience
May – Social Media Customer Care	November – Chat and Email Customer Care
June – Mobile Customer Service	December- All About the Agent

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Our Location

ICMI

121 South Tejon Street, Suite 1100
Colorado Springs, CO 80903
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Toll Free: 800.672.6177
Local: 719.955.8149
Fax: 719.955.8146

Customer Care Center: [email protected]
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Hours

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  6:30 AM - 3:30 PM PT
  7:30 AM - 4:30 PM MT
  8:30 AM - 5:30 PM CT
  9:30 AM - 6:30 PM ET

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