ICMI’s Contact Center Awards Ceremony offers a chance to come together to celebrate greatness in the contact center industry. The awards recognize frontline workers, managers, and teams who deliver excellent customer and employee experience in a fast-paced and dynamic work environment.
ICMI’s Global Contact Center Awards winners:
- Best Contact Center Agent: Tiffany Ireland, WebMD Health Services
- Best Contact Center Supervisor: Victoria Philpot, Navy Federal Credit Union
- Best Contact Center Manager: Phillip Davis, PCI, Publishing Concepts
- Best Contact Center Trainer: Scott Kilberg, Showdown Displays
- Best Contact Center Workforce Manager: Dr. Debra Bentson, Kaiser Permanente
- Customer Hero of the Year: Tyda Marco, DAT Freight & Analytics
- Lifetime Achievement Award: Leslie O'Flahavan
- Best Small Contact Center: OneCause
- Best Medium Contact Center: iRobot
- Runner-up: Bluegreen Vacations
- Best Large Contact Center: Navy Federal Credit Union
- Runner-up: Amica Mutual Insurance Company
- Best Strategic Value to the Organization: OSF OnCall Digital Health
- Best Contact Center Culture: Dow Jones & Company, Inc.
- Best Digital Customer Experience: Shell
- Best Learning and Development Program: WebMD Health Services
- Best Outsourcing Provider: Transparent BPO
- Best New Technology Solution: Grypp Corp
Explore the latest in contact center innovations. Contact center events are an excellent opportunity to learn the latest industry trends, spot opportunities, and network. Recognition and celebration go a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged.
Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals who provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries.