Call for Speakers

Submit your proposal to be a speaker at ICMI's Contact Center Expo: A Digital Experience taking place on April 23, 2025.

 Proposals open January 7th and will be accepted until January 24, 2025.

As it always has, Contact Center Expo brings together experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower contact center and customer experience pros to make a real difference in their careers and organizations. Industry leaders will gather online in April for a day of insightful presentations, informative case studies, and strategic guidance.

We are looking to make Contact Center Expo: A Digital Experience a more diverse and inclusive program, featuring speakers who offer practical guidance and specific takeaways/lessons learned that will enable attendees to make immediate improvements in their own organizations.

Call for Speakers Toolkit

In this toolkit, you will find: 

• An overview of the process
• Eligibility criteria
• Key selection criteria
• Rules of engagement
• Evaluation guide

We’ve also included descriptions of the conference tracks and tips for navigating SUBS, our submission portal.