Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.
In our first Tuesday training tip, I explained why calibration is a critical component of the contact center quality process. Last week, I shared six ground rules for calibration. Today's video is the last in the calibration series. Watch as I share some final tips for successful calibration. Tune in next week as we introduce a brand new topic!
Join Justin at ICMI Contact Center Expo & Conference. Register today using code SPEAKER & save 20%!
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
