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Ways to Mitigate Agent Burnout When Your Contact Center is Understaffed

By Erica Marois | Date Published: February 22, 2019 - Last Updated March 31, 2020 | Comments

Contact centers are often expected to deliver miraculous results with limited resources. Whether you're strapped for time, money, or tools, those pressures are often felt the most by frontline agents. How do you keeping them from burning out when things get hectic and staffing up just isn't realistic? Our friends at #ICMIchat shared a few tips this week.  

Find more tips for making the most of your current resources in the full chat recap! 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Employee Experience, Morale, Coronavirus

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