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Ways to Keep Morale High When Your Contact Center is Distributed

By Erica Marois | Date Published: May 30, 2019 - Last Updated September 08, 2020 | Comments

Managing a distributed, international team presents both challenges and opportunities. One of the top challenges? Keeping morale high in every office and avoiding any bias towards one location over another. This week during #ICMIchat, our participants shared their top tips. Watch this quick recap, then comment below to add your advice.

View the full chat recap here. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Coronavirus, Morale, Manager

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